{"id":839252,"date":"2025-11-25T11:44:58","date_gmt":"2025-11-25T11:44:58","guid":{"rendered":"https:\/\/www.transfergo.com\/?page_id=839252"},"modified":"2025-11-25T14:28:11","modified_gmt":"2025-11-25T14:28:11","slug":"customer-vulnerability","status":"publish","type":"page","link":"https:\/\/www.transfergo.com\/gb\/customer-vulnerability","title":{"rendered":"Customer vulnerability"},"content":{"rendered":"\n<section class=\"wp-block-tg-terms-and-conditions-hero terms-and-conditions-hero container-fluid alignfull\" align=\"full\"><div class=\"container\">\n<h1 class=\"wp-block-heading has-text-align-center terms-and-conditions-hero__title has-blue-900-color has-text-color\"><strong><strong>Supporting customers in vulnerable circumstances<\/strong><\/strong><\/h1>\n\n\n\n<div class=\"wp-block-group terms-and-conditions-hero__last-updated-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"terms-and-conditions-hero__last-updated-text has-blue-900-color has-text-color has-medium-font-size\">Effective date<\/p>\n\n\n\t<p class=\"terms-and-conditions-hero__last-updated-date has-blue-900-color has-text-color has-large-font-size\">\n\t\t25\/11\/2025\t<\/p>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-tg-terms-and-conditions-main-content terms-and-conditions-main-content container-fluid\"><div class=\"container\">\n<p>At TransferGo, we understand that certain life events or personal circumstances can affect how people manage their money or interact with financial services.<\/p>\n\n\n\n<p>You may experience vulnerability due to situations such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2022 a major life change (e.g., bereavement, illness)<\/li>\n\n\n\n<li>\u2022 temporary financial difficulty<\/li>\n\n\n\n<li>\u2022 health-related challenges (including mental or physical)<\/li>\n\n\n\n<li>\u2022 difficulties understanding or processing information<\/li>\n\n\n\n<li>\u2022 emotional stress or personal hardship<\/li>\n<\/ul>\n\n\n\n<p>Everyone\u2019s situation is different, and vulnerability can be temporary, long-term, or change over time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Our commitment<\/strong><\/h3>\n\n\n\n<p>We&#8217;re committed to treating all customers fairly and with understanding.<\/p>\n\n\n\n<p>When we become aware that a customer may need additional support, we aim to communicate clearly, act sensitively, and make sure we provide information in a way that&#8217;s easy to understand.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>If you feel you need additional support<\/strong><\/h3>\n\n\n\n<p>If your personal circumstances are affecting how you use our services, you can choose to let us know when speaking with our <a href=\"https:\/\/support.transfergo.com\/hc\/en-gb\/articles\/206949066-Contact-us\" target=\"_blank\" rel=\"noopener\">support team<\/a>.<\/p>\n\n\n\n<p>You only need to share information you feel comfortable with, and anything you tell us is treated with confidentiality.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Your privacy matters<\/strong><\/h3>\n\n\n\n<p>Any information you share with us is handled securely and in line with data protection requirements. We use this information only to support you when you interact with TransferGo.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"hideMenuColor":false,"footnotes":""},"class_list":["post-839252","page","type-page","status-publish","hentry"],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/transfergo.com\/gb\/customer-vulnerability","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"Customer vulnerability","url":"http:\/\/www.transfergo.com\/gb\/customer-vulnerability","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/www.transfergo.com\/gb\/customer-vulnerability"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Personal Finance","author":[{"@type":"Person","name":"Jennifer Tate"}],"creator":["Jennifer Tate"],"publisher":{"@type":"Organization","name":"TransferGo","logo":""},"keywords":[],"dateCreated":"2025-11-25T11:44:58Z","datePublished":"2025-11-25T11:44:58Z","dateModified":"2025-11-25T14:28:11Z"},"rendered":"<script type=\"application\/ld+json\" class=\"wp-parsely-metadata\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"WebPage\",\"headline\":\"Customer vulnerability\",\"url\":\"http:\\\/\\\/www.transfergo.com\\\/gb\\\/customer-vulnerability\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/www.transfergo.com\\\/gb\\\/customer-vulnerability\"},\"thumbnailUrl\":\"\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"\"},\"articleSection\":\"Personal Finance\",\"author\":[{\"@type\":\"Person\",\"name\":\"Jennifer Tate\"}],\"creator\":[\"Jennifer Tate\"],\"publisher\":{\"@type\":\"Organization\",\"name\":\"TransferGo\",\"logo\":\"\"},\"keywords\":[],\"dateCreated\":\"2025-11-25T11:44:58Z\",\"datePublished\":\"2025-11-25T11:44:58Z\",\"dateModified\":\"2025-11-25T14:28:11Z\"}<\/script>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/transfergo.com\/p.js"},"jetpack_sharing_enabled":true,"hideMenuColor":false,"_links":{"self":[{"href":"https:\/\/www.transfergo.com\/gb\/wp-json\/wp\/v2\/pages\/839252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.transfergo.com\/gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.transfergo.com\/gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.transfergo.com\/gb\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.transfergo.com\/gb\/wp-json\/wp\/v2\/comments?post=839252"}],"version-history":[{"count":2,"href":"https:\/\/www.transfergo.com\/gb\/wp-json\/wp\/v2\/pages\/839252\/revisions"}],"predecessor-version":[{"id":839298,"href":"https:\/\/www.transfergo.com\/gb\/wp-json\/wp\/v2\/pages\/839252\/revisions\/839298"}],"wp:attachment":[{"href":"https:\/\/www.transfergo.com\/gb\/wp-json\/wp\/v2\/media?parent=839252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}