About the role

We’re looking for a skilled and proactive Customer Risk Manager to lead our AML and fraud risk operations. In this role, you'll manage a team of AML analysts, oversee critical day-to-day processes, and drive continuous improvement across customer risk operations. If you thrive in a fast-paced, regulated environment and have a passion for mentoring people while solving complex compliance challenges, we want to hear from you.

What You’ll Do

• Lead and manage a team of AML analysts, including conducting regular catch-ups, and performance reviews
• Oversee daily operations related to customer risk management, ensuring efficiency, accuracy, and alignment with regulatory standards
• Act as the primary point of contact for customer risk and AML-related matters across the company
• Define, implement, and improve AML and fraud-related operational procedures and standard works, ensuring regulatory compliance and alignment with best practices
• Collaborate cross-functionally with Compliance, Product, Customer Support, Legal, and other key teams
• Support ad-hoc compliance projects and tasks that contribute to broader business goals

What You’ll Bring

• Proven experience in managing and mentoring AML or fraud risk teams
• Deep knowledge of AML regulations, transaction monitoring, fraud prevention, and suspicious activity reporting
• Strong operational mindset and ability to manage multiple workflows and deadlines
• Ability to analyze, adjust, and optimize rules and processes across AML and fraud systems
• Proactive and detail-oriented approach, with strong problem-solving and communication skills
• Experience in driving continuous improvement in compliance procedures

Nice to Have

• AML-related certification (e.g., CAMS)
• Experience with regulatory audits or external investigations
• Experience with handling business customers

What We Offer:

• Competitive Salary: Ranging between 11 520 - 17 280 PLN (gross) per month, depending on experience
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one
• Annual Development Budget: €1,000 to invest in your personal and professional growth
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office 2 days a week
• Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change