What You’ll Do

• Lead qualitative researchacross the entire product lifecycle, from discovery to post launch evaluation.
• Apply Jobs-to-be-Done (JTBD) frameworks to deeply understand user motivations, struggles, and unmet needs.
• Design and conduct in-depth interviews, ethnographic studies, diary studies, and usability teststo uncover behavioral patterns and drivers.
• Partner with product managers, designers, and growth teams to turn user insights into actionable hypothesesand influence prioritization.
• Lead prototype and concept testing, helping teams validate assumptions and iterate quickly.
• Develop research artifacts (personas, journey maps, JTBD frameworks, opportunity solution trees) that drive shared understanding across the company.
• Build scalable ways of capturing user insights—e.g., rolling research programs, continuous discovery practices.
• Evangelize a user-centered mindsetacross the organization by storytelling, workshops, and clear synthesis of findings.

Must-Have Qualifications

• 3-5+ years of experience in qualitative UX research in large scale B2C apps or mobile-first environments.
• Proven ability to apply JTBD frameworksin real-world product development.
• Strong expertise in interviewing, observation, concept testing, and prototype validation
• Experience synthesizing insights into clear, actionable recommendations for product, design, and growth teams.
• Comfort working in fast-paced, agile environments with shifting priorities.
• Exceptional communication and storytelling skills to influence stakeholders.

Nice-to-Have

• Experience in B2C finance, payments, or wealth-tech
• Familiarity with quantitative research methods and ability to partner with data analysts for mixed-method studies.
• Knowledge of behavioral economicsor psychology as applied to financial decision-making.
• Experience setting up continuous discovery frameworksor rolling research programs.

What we believe
At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in-person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.

What We Offer:

• Competitive Salary: Starting from €3500 - €3900 (gross) per month, depending on experience
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one
• Annual Development Budget: €1,000 to invest in your personal and professional growth
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office 2 days a week
• Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change