These Terms and Conditions (referred to in this document as ‘T&C’) are the business conditions of UAB ‘TransferGo Lithuania’, company code 304871705, with a registered office at Palangos str. 4, Vilnius, Lithuania (referred to in this document as ‘we’), as well as the conditions and procedures for providing our services. They also establish the rights, duties and responsibilities of the Consumer and the Company when it comes to these services.
These T&C apply to all relationships between the Company and the Consumer that arise from the provision of services.
Our electronic money institution license is issued by the Bank of Lithuania, authorization code LB000461, license number 36, dated 2018-07-10. We’re supervised by the Bank of Lithuania located at Gedimino pr. 6, LT-01103, Vilnius, Lithuania, telephone no. +370 800 50 500. You can find more information about the Bank of Lithuania here: https://www.lb.lt/en/. Data about us is collected and stored at the Register of Legal Entities of the Republic of Lithuania.
Any references to ‘we’, ‘us’ or ‘our’ shall be taken as references to UAB ‘TransferGo Lithuania’. Any references to ‘you’ or ‘your’ shall be taken as references to you, the customer of UAB ‘TransferGo Lithuania’.
To make sure that you share our understanding of the key terms in this document, we have defined them below:
‘Account’ – the electronic money account that you have opened, or are about to open, with us which is used for Transfers
‘Account Statement’ – a document we provide which includes information about Transfers executed during a specific period of time
‘Authentication’ – a procedure which allows us to verify your identity or the validity of the use of a specific Payment Tool, including its personalised security credentials
‘Commission Fee’ – a charge we apply for our services, as shown in the price list and specific agreement for service provision
‘Consumer, you’ – you as a private person acting for purposes other than your trade, business or profession under these T&C
‘Customer’s Account’ – the collection of details, transactions and profile settings that make up your personal profile with us, allowing you to create transfer orders, monitor your transactions and communicate with us
‘Durable Medium’ – somewhere that information intended for you personally is stored in a way that is accessible and doesn’t alter that information
‘E-money’ – an electronic alternative to cash; monetary value that is stored electronically on receipt of funds, and which is used for making Payment transactions
‘Funds’ – banknotes and coins, scriptural money or electronic money
‘Parties’ – you and us
‘Receiver’ – a private or legal person who is meant to receive the funds as per the Transfer Order
‘Payer’ – a private or legal person who allows a Transfer Order from the payment account, or, if there is no payment account, a private or legal person who submits a Transfer Order
‘Payment Tool’ – a personalised device(s) and/or set of procedures which you use to, for example, initiate a Transfer Order
‘Transfer’ – the act, initiated by the payer or on his behalf or by the payee, of placing/ transferring/withdrawing funds
‘Personalised Security Credentials’ – personalised data used for authentication purposes which either we give you, or you create using means that we provide
‘Services’ – services provided by us under these T&C
‘Strong Customer Authentication’ – an authentication that requires two or more of the following elements:
‘T&C’ – these Terms and Conditions and its annexes, if any
‘Transfer Order’ – an instruction given to us by a payer or payee to execute a Transfer
‘Unique Identifier’ – a combination of letters, numbers and symbols that clearly identifies another payment service user—another bank’s IBAN number, for instance.
‘Website’ –our website at the address: www.transfergo.com.
‘Working Day’ – a day when we provide services. This is not a Saturday, Sunday or national holiday as specified by legal acts in the Republic of Lithuania or in the receiver’s or payer’s country