Cashback Rewards Programme — General Terms & Conditions

These General Terms and Conditions (“General T&Cs”) govern TransferGo’s Cashback Rewards Programme (the “Programme”) and apply to all cashback campaigns run by TransferGo Limited (“TransferGo”, “we”, “us”) for customers holding a TransferGo account registered under TransferGo Limited’s UK licence, unless superseded by specific campaign terms published at the time of each promotion. By participating in a cashback campaign, you agree to be bound by these General T&Cs and any applicable campaign-specific terms.

Programme eligibility

The Programme is open to individuals who are at least 18 years of age and hold a registered TransferGo account, under TransferGo Limited’s UK licence, in good standing. Eligibility is determined by reference to the criteria set out in these General T&Cs and the applicable campaign terms. TransferGo may exclude a user from the Programme where it reasonably believes the criteria are not met or where exclusion is necessary to comply with applicable law or regulatory requirements. Where practicable, TransferGo will notify the affected user and provide an opportunity to query the decision via customer support.

Qualifying transactions

To earn a cashback reward under any campaign, a transaction must meet all of the following conditions at the time it is completed:

(a) the transfer must be sent from an eligible sending country to the receiving country specified in the applicable campaign terms;

(b) the send amount must equal or exceed the minimum send amount stated in the campaign terms, denominated in GBP;

(c) where specified, the transaction must use the pay-in method and/or pay-out method stated in the campaign terms; and

(d) no promotional code may be applied to the transaction. Transactions that include a promotional code are excluded from the Programme and will not earn cashback rewards.

Failed, cancelled, refunded, or reversed transfers are not eligible for cashback rewards. Eligibility is assessed after the transaction has been successfully completed.

Cashback reward

Cashback rewards are calculated as specified in the applicable campaign terms, which will state whether the reward is a flat fixed amount or a percentage of the send amount. The reward type and value applicable to any given campaign will be clearly communicated at the time of the promotion. One eligible transaction earns one cashback reward. Unless campaign terms specify a maximum number of rewards per user, there is no per-user limit on the number of rewards that may be earned, subject always to the total campaign budget.

Payout and settlement

Cashback rewards are credited instantly to the TransferGo wallet associated with your account upon successful completion of an eligible transaction. Rewards are denominated and settled in GBP.

Campaign budget and availability

Each cashback campaign operates under a fixed total budget. Once the total budget for a campaign is exhausted, no further rewards will be paid out for that campaign, even if the campaign end date has not yet been reached. TransferGo will endeavour to communicate when a campaign budget has been exhausted but is under no obligation to do so. Cashback rewards are subject to availability. Where practicable, promotional communications for the campaign will clearly state that rewards are limited and subject to budget availability.

Campaign duration

Each campaign runs for the period specified in the applicable campaign terms. Transactions completed outside of the stated campaign window are not eligible for cashback rewards, regardless of when the transfer was initiated.

Programme integrity and abuse

TransferGo reserves the right to withhold, cancel, or reclaim cashback rewards if it suspects fraud, abuse, or manipulation of the Programme, including but not limited to: the use of multiple accounts, collusion, automated transaction patterns, cancellations or refunds made after cashback has been credited, or any other conduct inconsistent with the spirit of the Programme. TransferGo will act reasonably and in good faith in making this determination. Users who believe a reward has been wrongly withheld, cancelled, or reclaimed may request a review by contacting TransferGo customer support within 30 days of the decision. Users found to have abused the Programme may be permanently excluded and may have their accounts suspended or closed in accordance with TransferGo’s general Terms and Conditions.

Combination with other offers

Cashback rewards under the Programme cannot be combined with any promotional code or other discount offer. Applying a promotional code to a transaction renders that transaction ineligible for cashback under the Programme.

Modifications and termination

TransferGo reserves the right to modify, suspend, or terminate the Programme or any individual campaign at any time. TransferGo will provide notice where reasonably practicable, except where immediate action is required to prevent fraud, abuse, or a breach of applicable law. Changes will apply prospectively to transactions completed after the change takes effect; rewards already earned under the terms in force at the time of an eligible transaction will not be reduced or revoked as a result of a later change. Continued use of your TransferGo account after a non-adverse change constitutes acceptance of that change.

General

These General T&Cs are supplemental to and should be read alongside TransferGo’s main Terms and Conditions and Privacy Policy, which continue to apply in full. In the event of any conflict between these General T&Cs and campaign-specific terms, the campaign-specific terms shall prevail. These General T&Cs are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with the Programme shall be subject to the exclusive jurisdiction of the courts of England and Wales.